We aim to ship your order within 7 working days of purchase. UK orders can take up to 15 working days to be delivered from dispatch, but should usually arrive in 1-5 working days. If you have not received your order by the times stated please let us know as soon as possible; we will be unable to help you if more than 3 months have passed from the date of dispatch.
We are not always able to track your order at every stage of delivery but we can try and track your order should you encounter any delays. If you still have not received your order after the normal 15 day (for UK orders) delivery period has expired, you can contact us at firstname.lastname@example.org and we will aim to respond promptly to confirm your order status.
Occasionally there are exceptions to this process and delivery schedule, if so this will be clearly stated on the item details.
If you have any special requests in relation to your delivery please contact us before you order.
Please note, if you are resident outside of the UK your order may be subject to import duty and taxes imposed by your country, please check with your country's terms for further details. If your order is returned due to non payment of these charges, you will be refunded upon receipt of the item, less all shipment costs and expenses incurred.
We are confident you will be satisfied with your purchase from francescaapicella.com, however if for any reason you wish to return an item, please do so within 14 days of receipt. As long as the item is returned in mint condition within its original packaging alongside original proof of purchase you will be entitled to a refund. Please contact us at email@example.com or by using our contact form before returning anything.
Shipped artworks can be returned to us via post and refunded minus the shipping cost. We cannot accept responsibility for loss or damage to returned goods whilst in transit. If you do have to return any item, please kindly use a trackable and insured system such as a parcel delivery or courier service.
Items purchased at a show/event etc are sold as seen and we do not offer any exchange or refund for these items.
All orders found to be faulty or not as described will be refunded in full.
If you have any problems with your order or wish to cancel/exchange an item please contact us to arrange a refund, replacement or exchange. These terms and conditions do not affect your statutory rights as a consumer.
Terms and Conditions
Availability of goods on the website:
We try our hardest to ensure that all items advertised on the website are in stock (with an excption for pre-orders.) In the case of an ordered item becoming out of stock, items will be allocated on a time-ordered basis and a full refund offered to all excess orders.
The images of the artwork on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the artwork. Although we have made every effort to be as accurate as possible, given the bespoke, handcrafted nature of much of the artwork sold on the website, the exact size of artwork may differ from piece to piece and from the official sizes, weights, capacities, dimensions and measurements indicated on our website. These images are published for the sole purpose of giving you an idea of what the artwork looks like and they shall not form part of the contract or have any contractual force.
In the event that an item is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit/debit card has already been charged for the purchase and your order is cancelled, we will issue a refund in the amount of the incorrect price paid.
All participants in any games, quizzes, contests, events or other such activities contained on the Site must be eighteen (18) years of age or older to enter. Any territorial restrictions or other conditions must be complied with.
francescaapicella.com makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, francescaapicella.com disclaims all warranties, express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.
Personal information we collect:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
How we use your personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org